Agentic AI Reality Check: Perspectives from the European GBS Market
Exclusive Research, Benchmark Data and Case Studies from Two Early Adopters
This exclusive report cuts through the hype to reveal what's really happening across the European GBS landscape.
Expectations Are Outpacing Results
Beyond Automation: Reshaping the Service Delivery Model
Exclusive Insights from
Workforce Transformation Becomes the Primary Challenge
Governance, Risk and Trust Determine Scale
Conclusion
The Agentic AI Reality Check
Inside the Report:
Section One: Executive Summary
Section Two: Expectations are Outpacing Results
Section Three: Beyond Automation: Reshaping the Service Delivery Model
Section Four: Exclusive Insights from Gonçalo Conceição, Director - myAZ Services, AstraZeneca
Section Five: Workforce Transformation becomes the Primary Challenge
Section Six: Governance, Risk, and Trust Determine Scale
Section Seven: Exclusive Insights from Dorota Zablocka, Head of GBS EMEA, Randstad Enterprise
Section Eight: Conclusion: The Future is Not (Just) Fewer People – It's Different Work
Editor: Barbara Hodge
Global Editor
SSON Research & Analytics
